Orders & Shipping
Looking for your order status, or have questions about shipping?
Orders
I have a Problem with my Order
What order can we help you with?
• To make a general return, please click here.
• To report a missing item, please contact customer service using one of the contact methods at the bottom of this page.
• To report a damage or defect, please contact customer service using one of the contact methods at the bottom of this page.
To make any changes or request a cancellation, please see our section I want to Edit or Cancel my Order.
I want to Edit or Cancel my Order
Once your order has been submitted, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage.
This means that we cannot cancel or make changes to your order including but not limited to:
• Canceling your order or items from your order
• Changing the color or size of any items
• Adding items to your order
• Changing your billing or shipping address
• Changing payment method
• Changing the Shipping Method
• Adding or Removing a Gift Card
If you'd like to place an additional order, remember our shipping is free! If you receive your order and decide you still want to return it, you can create a return here! Please make sure to review our return policy here.
Track My Order
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Shipping
Where We Ship To
We're happy to offer FREE to mainly to the EU on the moment shipping on orders over € 100,-.
Shipping Options
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Redirecting An Order
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International Shipping Methods
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Taxes & Duties
For applicable locations, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option of DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.